Info

Legal Policy

You must be 18 years or older to purchase any tobacco related products on this site.

 

Shipping Policy


All orders will be shipped within 2-3 business days using USPS Priority mail.

  • All orders placed through this web site must be shipped to the shipping address provided in your invoice
  • We DO NOT allow will call or pick up of items for online purchases due to security reasons
  • No sales or shipping to Countries, States, Provinces, Counties or Cities where items may be prohibited
  • No sales or shipping to minors, or to adults intending to distribute or resell items to minors
  • All customers are responsible for knowing and following the state laws which they reside in
  • International orders can take 3 to 20 business days to reach the intended destination for priority international or express international shipping options.  All other international shipping options have a 10 to 45 day time frame and can be delayed due to customs holds within your country.  We strive to offer all of our customers the most reliable options for shipping.

 

Return Policy


30 day product exchange on broken cases (We can not refund if you bought the iChief cases thinking it was for a different mobile phone) 

 

  • Email us your name, order number that is associated with the product you wish to return, item you wish to RMA and issues you are experiencing with your product atsales@ichiefsupply.com. Please include pictures and be as detailed as possible.
  • We will respond to your inquiry within 24 to 48 hours letting you know if your RMA has been approved or denied or if further clarification is needed.
  • If your request has been approved, please repackage the item(s) including all original parts, packing material, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of damaged merchandise could result in refusal of your return and loss of any refund or replacement item. Items MUST NOT have any damage due to user error or abuse and must not have been used.
  • Include a copy of the original Invoice in the package with your RMA #, and indicate whether you would like to be refunded for the item, or a replacement sent out. (Replacements can only be sent out if a replacement is available)
  • We will email you a prepaid return label that you can attach to the package which must be shipped back to us immediately by dropping off the package at your nearest post office. If you do not return the DOA item back to us within 14 days of first notifying us, your RMA will no longer be valid.
  • We will contact you once we receive your return. Should you have any questions during the RMA process, please email us at sales@ichiefsupply.com.
  • Replacement item(s) will be mailed back to you once the DOA item(s) have been returned to us, inspected and found to be DOA. However, they must be for the same item and the same finish, IF AVAILABLE. If an RMA product is found to be in perfect working condition, the original item will be returned back to you at your own expense.

If you are to receive a refund, it will be issued by iChief when the returned item has been received. Refunds will be processed within 2-5 business days once we receive the item(s) back from the original customer. Refunds will be applied directly to the method that was used to make the purchase. Refunds will ONLY be given at our discretion. Items returned for a refund are subject to a 10% restocking fee. (Items that qualify for a refund must be approved by us before the product is returned.)

 

Privacy Policy 


SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. 


When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. 

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us atinfo@ichiefsupply.com

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

Terms and Conditions

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 


You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).


You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your services.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.


We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.


We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.


We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Certain content, products and services available via our Service may include materials from third-parties.  Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).


We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.